owners manual Mercedes C

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BA 204 USA, CA Edition A 2011; 1; 5, en-US2010-05-20T09:17:30+02:00 - Seite 19 hereepe Version: 3.0.3.6 Introduction 19 Information for customers in Maintenance California The Service and Warranty Information Under California law you may be entitled to aBooklet describes all necessary maintenance replacement of your vehicle or a refund of thework that should be performed at regular purchase price or lease price, if after aintervals. reasonable number of repair attempts Always have the Service and Warranty Mercedes-Benz USA, LLC and/or its Information Booklet with you when you bring authorized repair or service facilities fail to fix the vehicle to an authorized Mercedes-Benz one or more substantial defects or Center. The service advisor will record each malfunctions in the vehicle that are covered service in the Service and Warranty by its express warranty. During the period of Information Booklet for you. 18 months from original delivery of the vehicle or the accumulation of 18 000 miles (approximately 29 000 km) on the odometer Breakdown assistance of the vehicle, whichever occurs first, a The Mercedes-Benz Roadside Assistance reasonable number of repair attempts is Program provides factory-trained technical presumed for a retail buyer or lessee if one or help in the event of a breakdown. Calls to the more of the following occurs: toll-free Roadside Assistance number will be (1) the same substantial defect or answered by Mercedes-Benz Customer malfunction results in a condition that is Assistance Representatives 24 hours a day, likely to cause death or serious bodily 365 days a year. injury if the vehicle is driven, that defect 1-800-FOR-MERCedes(1-800-367-6372) or malfunction has been subject to repair (USA) two or more times, and you have directly 1-800-387-0100 (Canada) notified Mercedes-Benz USA, LLC in For additional information refer to the writing of the need for its repair. Mercedes-Benz Roadside Assistance (2) the same substantial defect or Program brochure (in the USA) or the malfunction of a less serious nature than Roadside Assistance section of the Service category (1) has been subject to repair and Warranty Information Booklet (in four or more times and you have directly Canada) You will find both in your vehicle notified Mercedes-Benz in writing of the literature portfolio. need for its repair. (3) the vehicle is out of service by reason of repair of the same or different substantial Change of address or ownership defects or malfunctions for a cumulative total of more than 30 calendar days. In the event of a change of address, be sure to send in the "Change of Address Notice" Please send your written notice to: found in the Service and Warranty Mercedes-Benz USA, LLC Information Booklet, or simply call the Customer Assistance Center Mercedes-Benz Customer Assistance Center One Mercedes Drive (in the USA) at 1-800-FOR-MERCedes Montvale, NJ 07645-0350 (1-800-367-6372) or Customer Service (in Canada) at 1-800-387-0100. This will assist us in contacting you in a timely manner should the need arise.

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